Product Care

Betsy Pittard Design pieces are handmade. Most of our pieces are of natural stone so you must note that often times there are color variations. Many pieces are meant to be sisters not twins. Even when we do our very best to ensure that we provide you with the upmost quality items, you may encounter a flaw. In the event that the quality does not meet standard when your item arrives, notify us immediately and we will do our best to replace or repair.

Many of our pieces are made for life to be lived so we do our best to use stainless steel items to reduce darkening or tarnishing of your product. To preserve your BPD jewelry, we recommend that you store in a dry place, limiting sun exposure. Avoid contact with perfumes, hair products, lotions, oils and any other chemical that can compromise the metals. To clean, we recommend using a soft piece of cloth. Heavy necklaces should be stored flat as not to allow gravity to stretch or compromise the necklace.

REPAIRS

Accidents happen and we understand that. We will happily repair your items at no cost within 90 days of purchase. In the event that your item has been retired from our site, we will work alongside you to replicate as best we can to your original item.

Items purchased past 90 days are still eligible for repairs however there will be a reasonable charge applied in order to cover shipping, labor and materials required. Contact us at betsy@betsypittarddesigns.com